Help Center

nojili FAQ

Everything you need to know about playing on nojili — from creating your account and making your first GCash deposit, to withdrawals, bonuses, and responsible gaming tools. Can't find your answer? Our 24/7 Filipino-speaking support team is always ready to help.

Quick Help

What Can We Help You With?

Account & Registration
Deposits
Withdrawals
Bonuses
Games
Responsible Gaming
Account & Registration

Creating a nojili account is quick and straightforward. Head over to the nojili Casino page and click the Register button. You'll need to provide your full legal name, date of birth, a valid Philippine mobile number, and an email address. After submitting, verify your email via the confirmation link we send you. You'll then be prompted to complete KYC (Know Your Customer) verification by uploading a government-issued ID — this is required by PAGCOR regulations before you can make your first deposit. The whole process typically takes under 10 minutes.

You must be at least 21 years old to register and play on nojili. This is a strict requirement under Philippine gaming law and PAGCOR regulations. nojili verifies your age during the KYC process — any account found to belong to a person under 21 will be immediately suspended and all funds returned. We take this seriously, walang exceptions.

nojili accepts the following Philippine government-issued IDs for KYC:
  • PhilSys National ID
  • Philippine Passport
  • Driver's Licence (LTO)
  • UMID (SSS/GSIS)
  • PRC ID
  • Voter's ID
You'll also need to submit a clear selfie photo and, in some cases, a proof of address (utility bill or bank statement dated within the last 3 months). All documents are processed securely and stored in compliance with the Philippine Data Privacy Act (RA 10173).

Go to the nojili Login page and click "Forgot Password." Enter your registered email address and we'll send you a secure password reset link. The link expires after 30 minutes for security reasons. If you don't receive the email within a few minutes, check your spam folder. Still having trouble? Contact our 24/7 live chat support and we'll verify your identity and assist you directly.

No. nojili strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've lost access to your original account, please contact support — do not create a new one.
Deposits

nojili supports the following deposit methods for Filipino players:
  • GCash — instant, most popular among Filipino players
  • PayMaya / Maya — instant e-wallet transfer
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa/Mastercard debit cards linked to Philippine bank accounts
All transactions are in Philippine Peso (₱). nojili does not accept credit cards for gambling deposits, in compliance with current Philippine regulations.

The minimum deposit on nojili is ₱100 for GCash and PayMaya. Bank transfers have a minimum of ₱500 due to processing requirements. There is no maximum deposit limit for verified accounts, though large deposits may require additional verification as part of our anti-money laundering compliance obligations under Philippine law.

GCash and PayMaya deposits are credited to your nojili account instantly — usually within seconds. Bank transfers may take 15 minutes to 2 hours depending on your bank's processing times. If your deposit hasn't appeared after 2 hours, please contact our support team with your transaction reference number and we'll investigate right away.
Withdrawals

Log in to your nojili account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Your KYC must be fully verified before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible, as part of our anti-money laundering controls.

Processing times vary by method:
  • GCash / PayMaya: 1–3 hours after approval
  • Bank Transfer: 1–3 business days depending on your bank
Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM PHT on business days are processed the same day. Requests submitted on weekends or Philippine public holidays are processed on the next business day.

The minimum withdrawal is ₱200 for all methods. Maximum single withdrawal limits depend on your account verification level and VIP tier. Standard verified accounts can withdraw up to ₱50,000 per transaction and ₱200,000 per day. Higher limits are available for VIP players — contact support for details.
Bonuses & Promotions

nojili offers a welcome bonus for new Filipino players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the nojili Casino promotions page. All bonuses are subject to wagering requirements — please read the full bonus terms before claiming. Bonuses are credited in Philippine Peso (₱) and can be used across eligible games including slots, bingo, and live casino tables.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Full details are in our Terms & Conditions.

No — bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal before completing the wagering requirement, the bonus and associated winnings will be forfeited. Your real-money balance (deposits and non-bonus winnings) can always be withdrawn at any time, subject to standard processing times.
Games

nojili offers a wide range of games for Filipino players:
  • Slots — hundreds of titles from leading providers, including jackpot slots
  • Bingo — Philippine-style bingo with multiple rooms and prize tiers
  • Lucky Piggy — a fan-favourite themed game with bonus rounds
  • Racing — virtual and live racing games
  • Live Casino — live dealer baccarat, roulette, blackjack, and more
New games are added regularly. Check the nojili Casino page for the latest additions.

Yes. All games on nojili use certified Random Number Generator (RNG) technology, which ensures that every outcome is completely random and cannot be predicted or manipulated. nojili's games are regularly audited by independent testing laboratories as required by PAGCOR. The RTP (Return to Player) percentage for each slot game is displayed in the game's information panel — we believe in full transparency for our players.

Absolutely. nojili is fully optimised for mobile browsers on both Android and iOS devices — no app download required. Simply open your mobile browser, go to nojili.net, and log in. All games, cashier functions, and account settings are accessible on mobile. For the best experience, we recommend using the latest version of Chrome or Safari on your device.
Responsible Gaming

Log in to your nojili account and navigate to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period. These tools are available 24/7 and are completely self-service. Learn more on our Responsible Gaming page.

If you feel you need a break from gaming, nojili's self-exclusion tool lets you suspend your account for 30 days, 90 days, 6 months, 1 year, or permanently. Go to Account Settings → Responsible Gaming → Self-Exclusion, choose your period, and confirm. Your account will be locked within 24 hours, all marketing will stop, and you will not be able to create a new account during the exclusion period. For immediate assistance, contact our live chat support. Remember — Gambling is addictive. Know when to stop.

Yes. nojili operates under a licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for regulating gaming in the Philippines. All operations comply with applicable Philippine laws, including anti-money laundering regulations, data privacy requirements under RA 10173, and responsible gaming standards. Players can verify PAGCOR's regulatory framework at the official PAGCOR website.
Still Have Questions?

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Can't find what you're looking for in the nojili FAQ? Our Filipino-speaking support team is available around the clock via live chat. Or jump straight in and start playing — registration takes less than 5 minutes.

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21+ only  |  PAGCOR regulated  |  ⚠ Gambling is addictive. Know when to stop.